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collapse How about a quick Video on getting started with the site?

Click here to see the video ---- 

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collapse Do you have a video explaining some features of your site?

Yes, click here to see about our features --- 
collapse Can you explain the checkout process?

Our checkout process is simple and easy.  Also it is not actually finalized, buy this I mean even after you are done, nothing has been taken from your Credit Card.  Every credit card is actually reviewed by our staff, before "authorizing" and "capturing" your funds.  If we see anything that does not seem correct, we call you for verification.  Also if the additon of freight process is not correct we will often "fix it" (only lower never higher) and send you a modified Invoice.

1> Select all your products when you are ready, click the red bar "checkout"

2> If your billing address is the ship to address then check UPS Ground and click the red "next"

3> If you want it shipped elsewhere, click the "ship to another address" box and fill it in.  Old ship to's have been saved for your convience.

4> Now you check "credit card" and enter your credit card information.  We do not keep credit card information on file so you do have to enter it each time.  Sorry.  We do offer a Check to Bank Draft option.  If you desire you may write a check out and fax it to us.  We will then electronically turn it in to a bank draft with the help of Quicken (Intuit) Services.  Lastly  we offer a Quote or Estimate system, this is useful with large orders requiring freight, like fire dampers, duct systems, or commercail grills.  Often we will have to get a freight quote directly from the manufacturer.  Just mark the appropriate box and we will correct the billing and send you a correct invoice with all updated costs for your approval.

5> If you are using a gift card enter the code in the "Gift Card" Box.

6> If all went well you will see the preliminary invoice, if you qualify for any of our promo codes or discounts enter the code in the "promo code" box.  If you have any "special information" for us enter it in it's box.

7> If all is good then click the red "purchase box" and you are good to go.

8> You will receive an email telling you that you are in processing, and then an email giving you your tracking information and a copy of the invoice when we have shipped.  At any time you can log in to the site and under the "my accounts" tab click the "view my order status" tab and you can check on all your orders, invoices and their status.

If you have any questions you and use the 'ticket" function under the "my accounts" tab and send us an "in-house" message.

There is also a  short video you can click here ------
collapse I registered but still can't see my pricing?

 

That is correct.  We will verify your information and if you qualify for access grant it to you within 12 hours.  We check the yellow pages, state contractor information, and other sources.  If you work for a company we will have to get confrimation that you are an active employee and can have access to wholesale pricing.   We can normally get this done in short order, and the first thing we do in the am.  Please adjust your email's spam filter to accept mail from sales@hvacwebgroup.com and dwalker@hvacwebgoup.com.  This is where invoice copies and tracking information will be coming to you from.
collapse What is WebREPS all about anyway?

                                                 

About WebREPS, LLC
                                   
Established in 2007,WebREPS has grown into internet based HVAC-R Wholesale Supply offering a full line of HVAC-R quality products, product information, product documentation and wholesale pricing.  After 20 years participating in conventional HVAC-R Wholesale Supply and 10 years in HVAC-R Contracting here in Florida, we are well aware of the changing needs of the HVAC-R Industry. The cutting back of inventory, trimming of counter personnel, and increased availability of multiple product lines make it inevitable that the traditional HVAC Wholesaler come up short on some products. We do not intend to replace your neighborhood supply house, but offer you a source for your “special” hard to get items as well as as many of your "A" items as we can.
Our mature site is for HVAC-R Contractors ONLY, offers 24/7, information, literature, installation manuals and technical guides in an easy to use straight forward format. Some of the unique features we offer are the ability for mechanics to order products, say replacement filters in MERV 8, 11, 13 any/all sizes right at the customer’s home, collect the monies there and have the filters in packs of 6 delivered directly to the customer via UPS with a click of the mouse, laptop, I-Phone or Blackberry.
We are constantly expanding our online product selection so hit the refresh button on your browser often. Another unique feature is our special log-in so your mechanics can use the site to “sell” or “inform” the customer about a product and we have only the MSRP Price from the manufacturer displayed.
Thank You for visiting our website, please contact us if we can be of assistance to you.
 
Sincerely,
Denny Walker                                                                                                                                                                                                   
President, WebREPS
collapse What about your prices on the WebSite can my customers see them?

 

We have been very careful since we are a HVAC Wholesale for CONTRACTORS only site. When a contractor fills out our online information request, we check them out with the local wholesale community, yellow pages, online access if any, ask them for EPA #’s , all that we can. Then we open our site to them if they meet our requirements. He/you have access to your prices and all the documentation we have available for the product you are looking at. A non-customer can only see preliminary data and the MSRP (Manufacturer’s Suggested Retail Pricing). This should help you in your selling process. He can’t see or down load manuals or catalogs or installation instructions, he does not see MAP or most importantly your private price. Our site is an information and buying tool for CONTRACTORS, to help them make MONEY and be successful in their business plan!
collapse How do you handle warranties or returns, I can't just go down the street and "pick-up" a replacement?

This is another of the questions we had to address when we formulated our business plan.  As a wholesaler we are only passing along the manufacturers warranty. We have negotiated special terms with most of our manufacturers and our standard policy is:

1-  You request a return authorization from us or the manufacturer.  You return the product with the "RMA" or "RGA" and they will send you the replacement no charge.  

2-  If you are in a "pinch and can not wait for the process" buy another product we’ll pay the freight, you send it back to the manufacturer prepaid and we’ll credit your card back, as the manufacturer credits us. 

3-  If you want to return a new and un-used product because of a job cancellation or the like.  We will assist you on getting a "RGM/RMA".  You will be responsible for freight.  The product must be in the original packaging, unopened, no frieght damage on packaging, and 100% resellable.   Each manufacturer has different policies but a "restocking fee" is not uncommon. If the packaging is beat up because of freight issues the return credit will not be honored.
collapse What is MAP, I see it on the Website?

 

Map is actually MAPP, which stands for MINIMUM ADVERTISED PRICE POLICY. This is a common feature of internet type advertising and sales.   Basically it is a program to control internet advertised prices so somebody does not artificially lower the value of a manufacturer’s product. As contractors you buy wholesale and sell retail, how would you like it if everybody in the world could see your cost? How would you mark anything up? You are familiar with MSRP,  (MANUFACTURERS SUGGESTED RETAIL PRICE) MAP,  is a policy to protect you and the manufacturer. Here is an excerpt from Velocity Plus’ MAP Policy,  one of our vendors:
The Policy is being implemented to help insure the long-term viability of the Velocity Plus brand and to protect the investment of the Resellers that provide valuable sales and product assistance and support to their customers.
EspiTech shall from time to time unilaterally establish a minimum advertised price for the Products (“MAP”). The Resellers are free to advertise, promote or sell Products at any price they choose in their sole and absolute discretion. Pursuant to the Policy, the Resellers may not advertise or otherwise promote the Products using the Internet at a net discount less than MAP and may not sell the Products to any other person or entity which advertises or otherwise promotes the Products using the Internet at a net price less than MAP. EspiTech will cancel all orders and refuse to accept any new orders from any Reseller for the Products immediately following verification by EspiTech to its reasonable satisfaction that the Reseller has advertised or otherwise promoted a Product or the Products using the Internet at a net price less than MAP or the Reseller has sold a Product or the Products to a person or entity which advertised or otherwise promoted a Product or the Products using the Internet at a net price less then MAP.
In a nut shell, my own words, no legal mumbo jumbo.  Most products you see on the site have three prices, the MSRP, which is to give you an idea what the manufacturer thinks his product should sell for.  Your cost, freight is added during the checkout process, and MAP.  Map means to you - if you use the internet to promote products from the manufacturers, you must not advertise that product less than the MAP, plain and simple.  Most products on the WebREPS site have the MAP Price available for your reference.  You can go above that price (higher) your choice, just not lower.  (Remember $200.00 does not mean $199.99). 
WebREPS, LLC as a wholesaler fully agrees with the concept and co-operates fully with all manufacturers in regard to MAP. Consequently any customer of WebREPS, LLC who knowing breaks the MAP Policy Program will be restricted from buying from WebREPS,LLC. 
Den Walker
President, WebREPS, LLC
collapse Do you have a privacy policy in regard to my information?

Keeping your personal information secure and ensuring your understanding of how we use that information is important to us at WebREPS. Our goal is to help you understand how the personal information you choose to share with us through the WebREPS web site is collected, used and maintained. You may review this WebREPS Online Policy Statement at any time by clicking on the Policy tab appearing on the top of one or more pages of the web site.

Guests and Registered Users
You can visit this site to read about our company, its products and services, or other features, all without giving us any personal information about yourself. We may collect anonymous, aggregate information about how our site is accessed by you, such as IP address, referring site, domain name, time spent at the site or web pages visited.

Categories of Information Collected
Registration Information: Some of the features on the site require registration before you can use them. If you register to use the site, you choose to provide us with certain personal information such as your name, address, e-mail address and telephone number. You can update registration information online. You may change your password at any time.

Service and Transaction Information: When you use a password or a similar identifier to access the site, we will recognize your identifier and may collect various categories of information about you such as information you give us, data related to your use of the site and its services and information about your transactions, interactions, and communications with us.

Use of Collected Information
We do not sell or market your personal information or personalized data to other organizations. The personal information you provide and the personalized data you create and save on the site is used to provide better service to you and to inform you of products, services, or other opportunities that may be available. This may include disclosure of such information to employees, representatives, officers, agents, affiliates, government and regulatory entities, third parties, and service providers. Such information and data will also be used to administer our business, the site, and our services in a manner consistent with this privacy statement. If you provide us with your name, address, telephone number or e-mail address, or have done so in the past, WebREPS may contact you by telephone, mail or e-mail.

Aggregate Information
If you anonymously visit or browse the site without registering or logging on with a username, password or other registration code, we do not collect your personal information unless you disclose it to us (e.g., e-mail address). We may collect aggregate, technical information that tracks site use including browser type, IP address, domain name, number or type of pages visited and time spent on the site. We may use such information in a variety of ways including analyzing trends, visitor interests, or to improve the site.

Other Sites and Services
This site may contain links to other Internet sites not under our direction or control. This privacy statement does not apply to those sites. We are not responsible for such sites, cannot control how such sites use personal information, cookies or other data, and their representations do not apply to this site. You should always review the privacy representations of those sites that you link to before you use them and particularly before you share personal information.

Security
WebREPS maintains your personal information and data according to strict standards of security and confidentiality. Online access to your information is only possible through a secure (SSL capable) web browser. SSL capable web browsers support encryption technology, which helps prevent unauthorized users from viewing your account information as it travels over the Internet.

Changes
WebREPS may change this privacy statement at any time. Any changes or updates will be effective immediately upon posting to this site.

Questions
For further direction regarding inquiries concerning our policies, you may contact us by correspondence or by telephone as described on the web page on the website.

collapse What about credit, my neighborhood wholesaler gives me 30 day terms?

 

This is something we turned over and over in our business plan. We came up with pay as you go. Here is why, in the neighborhood situation the wholesaler is an everyday part of your business, knows your techs and installers and talks to your competitors every day. In our case you could be 3,000 miles away and run off to Tahiti with your secretary, we’d never know! Consequently since we pay for your product when it is shipped, you have to pay when you order.
If you have been business since the 90's you might remember they used to give you 1.5% credit for paying you bill by the 10th.  This is long since gone from the wholesale scene.  To help you with the "use your credit card theme" our loyalty program pays you 2% back of all sales (except ACE HVAC equipment).  If you also use a cash back credit card ,they usually give you up to another 2.5%, between the two (2) that's about a 4.5% discount directly to you for using your CC.
 
 
collapse How do you handle freight?

 

This is a question with a lot of answers. Straight forward items are calculated at the shopping cart and you have several choices, UPS, UPS second day, or FedEx ground. Large products, like equipment, often have a flat rate that we have negotiated with the vendor. On some items like thermostats, there is a slight penalty for not buying a case, usually this is minimal. If you are buying a complete High Velocity Duct System from Velocity Plus or a complete HVAC System from ACE HVAC, we often need a 24 hour period to get an exact quote for you. In this case we try give to you a “not-to- exceed” reference price so you can bid and figure accordingly. 
 One of our largest fluxuations is in oversize boxes like 20X30x2 filters.   A case of 20x20x1 may be $9.00 while the 20x30x2 may be $23.50. We have notifications on filters for you if the freight is higher than expected due to “cube requirements”. 
You will notice that as you check out there is always some type of freight charge, even if you are charged a "flat rate".  This falls into the 'handling" category.  We ourselves do not do most of the shipping, it comes from "bonded warehouses" or "distribution centers".   If you have a specific case where you feel this charge is excessive.  Put a note in the comments tab with your purchase to please adjust freight on this item.  We can't always do so, but if we can we will try and lower the "handling part", correct your invoice, and change the amount (lower only) we charge on your credit card.